Data collection, Data Controllers and Data Protection Officer
We, AnalyticsHelp.io, are a data controller of your personal data. The personal data collected by us is obtained from the forms (contact us form, registration form, audit request form, newsletter subscribe form) that we have on our website. The data is stored for up to 26 months however we reserve the right to delete is sooner, if we think this might be needed.
We also use third party data collecting tools such as Google Analytics, Facebook Ads Pixel, Linkedin Pixel and Twitter Pixel but no personal information is being sent to them.
We also have a data protection officer (“DPO”) which can be contacted using the details from the bottom of this page. You may contact him if you want us to delete your personal information that we might have about you.
Types of personal information we might collect and process
Personal information that we might collect and process in connection with all of our services, if relevant, includes:
- Personal and contact details, such as title, full name, gender, email and other contact details and contact details history;
- Records of your contact with us such as via the contact form or via comments and details such as your IP address;
- Marketing and service usage data, including history of marketing communications, whether you open them or click on links, and information about products or services we think you may be interested in.
By default, most of the information entered on our forms (contact us form, registration form, audit request form, newsletter subscribe form) gets stored.
Why the data is needed and how it will be used
The data which is collected about our visitors is used to provide a better experience for our users and customers. For example, we store the first name, last name and gender in order to determine which form of greeting to use in our emails. Or in the case of storing the IP address of our users, we use it as a way to determine from which city they are, thus, to know their time zone which is used when sending newsletters.
In the case of data stored from audit request forms, we use that data to conduct the audit itself. For example, the comments from the audit form are used as a guidance when we conduct the audit while the email is used to contact the client.
AnalyticsHelp maintains several email newsletters to help communicate information about our recent blog posts, success stories, and other general informational and marketing purposes. You can opt-out of these electronic communications at any time by following the instructions in our emails.
Customer Email Lists
When you register for an account on AnalyticsHelp, we will also use your email address to inform you of our success stories, and may infrequently inform you of relevant content on our website. You can opt-out of these electronic communications at any time by following the instructions in our emails.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. AnalyticsHelp secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
Use of data from Client’s Google Analytics accounts
We do not share the data from Client’s Google Analytics accounts with third parties not involved in the provision of our services, except in the cases where the client has given us explicit permission to do so, as it is the case in success stories or service examples. Our employees and agents are bounded by confidentiality agreements limiting the use of data and information from Client’s Google Analytics account.
Cookies and software used on our website
Some of our web pages utilize “cookies” and other tracking technologies. A cookie is a small text file that a website transfers to an individual’s web browser and is stored on the device. Cookies and other tracking technologies may record information such as URL and domain requests, referral URL, Internet protocol (IP) addresses, browser software and operating system types, clickstream patterns, and dates and times that our site gets accessed.
We use Google Analytics to measure traffic to our site and how people interact with our site. At various times, we may use other tools (Facebook Ads Pixel, LinkedIn Pixel, Twitter Pixel, Hotjar) to measure the efficacy of our marketing campaigns. The Google Analytics terms specify that no personally identifiable information may be collected, thus, we do not send any personally identifiable information to it or other third party tool.
How and when can you withdraw your consent?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.